Disclaimer for services and products
Ways to work with us
There are a number of ways you may choose to work with us. The terms and conditions in this document apply to all of our services and products unless alternative terms are explicitly provided to you.
- One-on-one consultation packages – We offer online holistic health and nutrition consultation packages for individuals.
- Courses and programs – We offer online courses and programs in individual and group settings.
- Webinars and workshops – We may offer free or paid in-person or online webinars and workshops. Online events may be live or pre-recorded.
- Organisational wellbeing – We offer employee / stakeholder / client wellbeing programs, workshops and presentations.
- Keynote presentations – We offer tailored keynote presentations for events.
Our intention in offering these services and products is to help you improve your overall health and wellbeing by educating you, equipping you with helpful skills, resources and practices, and supporting you to make specific, appropriate, evidence-based changes to your diet and lifestyle.
Why work with us?
Our principal practitioner, Yasmin Nekula, is a qualified natural medicine practitioner and clinical nutritionist. She holds the following qualifications:
- Bachelor of Health Science with a major in Nutrition
- Advanced Diploma in Nutritional Medicine
- Bachelor of Business
Yasmin is an accredited practitioner with the Australian Traditional-Medicine Society (ATMS).
Yasmin has studied anatomy, physiology and body systems, biochemistry and nutritional biochemistry, pathophysiology and symptomatology, pharmacology and pathology and is trained in holistic health and lifestyle assessment, dietary analysis and planning, integrative natural treatment of health conditions, interpreting scientific research and evidence-based practice.
We take our professional responsibility to our clients very seriously, and care deeply about providing high-quality, best-practice, evidence-based care. We treat all our clients with courtesy and respect. We are committed to providing safe and appropriate health care, taking into account our clients’ values and preferences, and to operating within our scope of practice, which includes nutrition and diet advice, prescription of nutritional supplements and lifestyle advice, and to providing education, implementation support and accountability for our clients.
We love researching and we stay up to date on the latest scientific evidence. We are trained to find and interpret scientific research and apply the learnings to clinical practice. In addition, as an ATMS-accredited practitioner (and as a perpetually enthusiastic learner!), Yasmin undertakes ongoing professional development in a range of topics, including health, nutrition, mindset, coaching, exercise, lifestyle and clinical practice.
We are bound by two codes of conduct:
What we expect from you
Important information about how to care for your own wellbeing, and how to get the most out of working with us, is set out below. If you have any questions or concerns, please contact us before proceeding with your purchase.
Obtain independent professional advice
Our service is not a substitute for medical advice for your specific circumstances. It is your responsibility to seek independent advice from your doctor or other appropriate medical professional before using our services.
If you have legal or financial questions about our services, courses or programs, you should consult a lawyer or other suitably qualified finance professional.
Before booking with us
If you haven’t worked with us before, the first step is to book a free Health Strategy Session with us. This is a 20-30 minute online session which allows us to see if we are a good fit to work together. We’ll explore your unique health situation and objectives so I can determine if I can help you, and we’ll discuss the strategies which could make a difference to you. If you would like to work with me, I will then provide you with a link to book your first consultation.
Similarly, before purchasing one of our courses or programs, we require you to book a free Health Strategy Session with us, to see if the program is right for you.
You can book your free Health Strategy Session here.
Before working with us
When you purchase one of our packages, courses or programs, we will send you a Welcome Pack including our Terms & Conditions. These detail the terms of our relationship, so that we may benefit from clear boundaries and knowing what to expect from each other. It is important that you read these Terms & Conditions carefully. If you decide to work with us, you agree to these Terms & Conditions. If you have any questions about our Terms & Conditions, we encourage you to contact us to discuss them and/or obtain independent advice.
Prescribed medications and medical treatment
You must not stop taking any medication or discontinue any treatment plans which have been prescribed to you by your doctor, without first discussing this with your doctor.
We encourage you to let your doctor know that you are working with us. We are happy to work collaboratively as part of your holistic health care team to achieve the best results for you.
Accurate and complete information
In order for us to serve you safely and provide the most appropriate recommendations and advice for your circumstances, we need to gather information about you. We will ask you questions before and during your treatment, and we require you to answer all our questions as accurately and completely as possible. We cannot be responsible for outcomes if you neglect to tell us something. We will ask you questions about your health and lifestyle, including (but not limited to) the following areas: your health history, family health history, medical diagnoses, medications, supplements, allergies, intolerances, symptoms, results of previous blood tests/other relevant tests, doctors or other health professionals you are being treated by, diet, exercise, lifestyle habits and health objectives.
Your commitment and active involvement
Improving your health is not possible without your commitment and active involvement! If you decide to work with us, and we determine that you are a good fit as a client, we expect that you will take responsibility for your part in our relationship.
We require you to be open, ready and willing to listen and commit to making the changes we recommend, including diet and lifestyle changes and purchasing and taking prescribed supplements (which are at an additional cost). We also ask that you seriously consider getting the pathology/functional tests that we recommend (if we recommend them, and which will be at an additional cost), as these will help us to develop your treatment plan and/or monitor your progress.
At any stage of your treatment, if any of our recommendations or any supplements or tests we prescribe do not feel right to you, please discuss it with us as soon as possible so that we can suggest alternative options.
Keep us informed
It’s important that you keep us informed of changes in your health or health care, so that we can help you and/or adjust your treatment if necessary. You must inform us if:
- your symptoms worsen while you are working with us, or if you experience new symptoms;
- you are prescribed any new medication, herbs or supplements by your doctor or any other health professional, or your medication dosage/s change/s;
- you are diagnosed with any new medical condition/s;
- you become pregnant; or
- you suspect you are experiencing adverse effects due to a supplement or supplements we have prescribed for you.
In case of an emergency, please call 000 in Australia, or the emergency number in your country.
Important information
When you will receive your treatment plan
Please note that you will not receive your treatment plan until your second consultation. The purpose of the Initial Consultation is information gathering. Following that, a treatment plan will be developed, which will be presented and explained in detail in the Second Consultation. You can read more about our consultation process here.
Supplements, functional pathology tests and blood tests
The cost of any prescribed supplements or recommended pathology/functional tests is additional to the cost of our services. Kaleidoscope Wellbeing® does not sell supplements directly or provide testing. If supplements or testing are prescribed, we will provide a prescription for you to order and purchase these directly from one of our recommended suppliers.
Blood, saliva, urine, and stool samples are collected by our third-party pathology testing partners. In some cases you may need to physically visit one of our pathology partners so they can collect a sample from you. In other cases, you may be able to collect your own sample/s at home, and then arrange to send the sample/s to one of our pathology partners. We will provide you with specific instructions for each test we prescribe.
We may at times also recommend that you see your doctor to ask for various blood tests which can provide additional information about your current health or your progress with treatment. We will discuss and explain this to you if/when it is relevant.
Improvements in your health can take time
It is important to understand that achieving improvements in your health can sometimes take time – especially if you have been unwell, have had a particular health condition, have been overweight or have suffered from chronic stress for years. If it took years for you to get where you are now, then it’s only reasonable that it will take time for us, together, to rebalance your health! Patience is required – in addition to you actually making the changes we recommend. Treatment may take weeks or even months.
Please understand that we do not promise or guarantee any specific results. Your results will be unique to you.
Referrals
If we determine that you require care which is outside our scope of expertise and training, we may recommend a referral to another, appropriate health professional. With your prior permission, we will write a referral letter and share relevant details of your health journey and objectives with the chosen health professional so that you may seek their advice and/or treatment.
Adverse reactions
On very rare occasion, it is possible that you may experience an adverse reaction to a supplement we have prescribed. If you suspect this has happened, please stop using the supplement and notify us immediately so that we can give you instructions, and if necessary, report the incident to the Therapeutic Goods Administration (TGA).
Medical disclaimer
We are not medical or mental health professionals. Our work is not a substitute for medical advice, mental health support, therapy or counselling.
At all times, you remain fully responsible for your own physical, emotional and mental health and wellbeing. If any concerns arise during our work together, we strongly recommend you seek advice from an appropriately qualified professional or support service.
We do not promise or guarantee any specific results. Your results will be unique to you. Any testimonials or results we may share on our website or on our social media profiles/pages/groups are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.
Treatment results vary from person to person. Your results will depend on your age, health, diet, lifestyle, genetics, commitment to the process, the actions you decide to take, and a wide range of factors outside our control.
Responsibility
It is our responsibility to make safe, appropriate, evidence-based diet, lifestyle, supplement and testing recommendations for your specific health situation, life circumstances, goals and objectives, to educate you so that you can make informed choices about your health, and to support you to make appropriate changes.
It is your responsibility to assess the appropriateness of our recommendations for you, commit to improving your health, and take the actions necessary to achieve your objectives. At all times, you remain fully responsible for your own health and physical, emotional and mental wellbeing.
Client suitability
We work with people over the age of 18, who wish to improve their health and wellbeing through natural medicine, diet and lifestyle strategies.
You may not be a good fit as a client if you have been diagnosed with and/or are currently receiving care for, a serious or life-threatening illness, including a diagnosed mental illness. Please discuss this with us in your free discovery call, so we can let you know if working with us is appropriate for you.
We do not work with infants or children under the age of 18 years, or pregnant persons, as these people require specialised care.
