Disclosure of your personal information
We may share your personal information with third parties in certain situations.
Company director, employees and contractors
We may share your personal information within our company with our director, employees and contractors in order to deliver our services to you. This does not apply to your sensitive information.
Others involved in your health care
If you are a client, with your consent, we may disclose your personal information to others involved in your health care, including doctors and other health professionals who may be involved in treating you, pathology services, suppliers of supplements (so that we may create a prescription for you) and in emergency situations. This may occur through reports for or referral to other healthcare providers or for functional tests. In such situations, you are in control of what information is shared and with whom.
Third-party service providers and platforms
We may disclose your information to third parties who assist us with various tasks in the running of our business, including online booking and client management platforms, payment processing services, online meeting or webinar platforms, online teaching platforms; pathology testing suppliers, nutritional supplement supply businesses, hosting services, email delivery platforms, analytics services, social media platforms, marketing and advertising services and service providers who assist with our legal, accounting, coaching and mentoring requirements. These providers collect and process personal information from or about you on our behalf, or we may provide it to them. They will have access to the personal information needed to perform their functions. These third-party providers include:
- Halaxy – for online booking, client management and payment processing services;
- Stripe – for payment processing services;
- Zoom – to book and invite you to online consultations;
- Vital.ly, Natural Chemist and/or Integria – to create prescriptions and supply your nutritional supplements;
- RN labs or NutriPATH ¬– for functional pathology testing;
- VentraIP – for website hosting services;
- Google Workspace – for email and calendar services and management;
- Mailchimp or Campaign Manager – for delivery of emails, newsletters and downloaded resources;
- Google Analytics, SEMRush and Facebook Insights – for website and advertising analytics;
- SWYK Tools – for marketing services;
- Facebook, Instagram, LinkedIn, Google, and YouTube – we may use these companies to deliver advertising to you after you have visited our website, engaged with us on social media, or subscribed to one of our mailing lists. These companies may use information about your visit to our website and other websites that is contained in web cookies to offer you personalised advertisements about goods and services that might interest you.
- Other third parties – we may share your personal information with other third parties for the purpose of conducting legitimate business activities.
Some of these third parties are located outside Australia and may not be subject to Australian Privacy Laws. You should consult the respective privacy policies of these third-party service providers for information about their privacy practices.
Legal disclosure
We will also disclose your information if required by law in response to a subpoena, discovery request or a court order, in compliance with mandatory reporting obligations, or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that someone is engaging in unlawful activity, or misconduct of a serious nature, that relates to our work with you. We may also make a disclosure to an appropriate authority if we have serious concerns about your health, safety or wellbeing.
Sale or bankruptcy
In the event that our company is sold, goes out of business, or enters bankruptcy, your information may be transferred to a third-party successor. Such a successor is not bound by our Privacy Policy and may have its own.
Notification of sale, bankruptcy or closure will be disclosed in our Terms and Conditions and Privacy Policy on our website.
Disclosure of information outside Australia
We will use all reasonable means to protect the confidentiality of your personal information while it is in our possession. We will not knowingly disclose your personal information to any third party other than the those who assist us to conduct our legitimate business activities. If we do share your personal information with a third party, we will ensure they have comparable privacy practices to those described in this Privacy Policy. Please note that some of our service providers are located outside Australia and may not be subject to Australian Privacy Laws. Please contact us if you have any questions or concerns.